There was to be an image here but blogger is buggered so...
You arrive at Waterloo. The concourse is rammed, it is raining outside but somehow, London summers being what they are, it is also incredibly hot and sticky. You look at the new / old announcement boards ("new" in the sense that they have only recently started to be used; "old" in the sense that they have been in the station for years). Either they are not working or there are no trains on the station. Or both - don't forget, it is raining, a great excuse to bang on about "adverse weather conditions" or "unusual meteorological phenomena": rain being such a rare occurrence in the UK, a complete absence of trains in a station with over 20 platforms would, from the point of view of SWT, be understandable. Now, some smaller electronic noticeboards are working, and the tannoy system is working. No news from the latter for some time, so the former are of course displaying all the information you are lacking. My arse. The former are in fact displaying notices saying that the station operates a penalty fare system such that if you leave the station without the right, hugely expensive, ticket (on a train that is, something that isn't going to be happening any time soon), you will be fined.
Why do SWT think this is acceptable? Why don't passengers as one fall on the staff and berate them senseless? Why? Because by this point we are so inured to their complete and utter incompetence that we no longer care. The fact is, we would love it if the station manager, who surely to effing goodness can write whatever s/he likes on the poxy boards, wrote "owing to a bit of mist in Sunderland, everything has gone tits up and, whilst we're a bit sorry, frankly you should know what we are like by now and you wouldn't in all honesty expect anything other than pear-shaped arrangements from us would you?" Anything, ANYTHING, would be better than an insulting penalty fares notice. Idiots.
There, you are free to go. Though not by train of course.